LinkedIn is the world’s largest professional network with over 810 million members worldwide. As one of the most popular social media platforms for business and career networking, LinkedIn offers a robust platform for users to connect, find jobs, showcase their professional brand, and grow their careers.
However, with such a large user base, issues inevitably arise where users require assistance from LinkedIn’s customer support team. This article provides a comprehensive guide to LinkedIn customer service options, best practices for resolving common issues, recent changes to policies and limits, as well as tips for getting the most out of LinkedIn.
Table of Contents
Overview of LinkedIn Customer Support
LinkedIn provides customer support through the following channels:
Self-Service Help Center: LinkedIn’s Help Center contains over 700 articles to help users troubleshoot and resolve issues themselves. The articles cover account settings, profile management, jobs, messaging, ads, Pages, and more.
Direct Messaging: Members can send direct messages to LinkedIn Customer Service explaining their issue. Responses typically take 1-2 business days.
Twitter Support: Users can also tweet issues to @LinkedInHelp for assistance from the customer care team. However, this channel is best for general queries, not account-specific issues.
Voicemail: In some regions, LinkedIn offers customer support over the phone via voicemail. After leaving a message, users can expect a response within 1 business day.
Premium Support: As a paid feature for Sales Navigator and Recruiter packages, premium support provides chat, email, web ticket, and phone support with expedited response times under an hour.
Also read: 8 Best LinkedIn Resume Builders to Convert Your Profile Into a CV
Contacting LinkedIn Customer Service
The best way to contact LinkedIn customer support depends on the type of issue you’re experiencing. Here are recommendations based on common scenarios:
Account Access Issues
If you can’t log into your account, try resetting your password first through the password recovery flow.
If that does not resolve the problem, submit an account access request via this LinkedIn Help Center form. Provide as many details as possible, including:
- Your full name on the LinkedIn account
- The associated email address
You can also try messaging LinkedIn Customer Service directly from another LinkedIn account or from a new temporary account. Include the same information from the Help Center form in your message along with a contact phone number and a good time for customer service to reach you.
Wait up to 24 hours for a response from LinkedIn. Provide additional clarifying details if requested by the customer service agent assisting you. Account access issues typically require human review, so allow sufficient time for resolution.
Premium Account and Billing Issues
Billing disputes or subscription and payment issues for LinkedIn Premium memberships should be directed to LinkedIn Billing and Payments Support:
Email: [email protected]
Direct Message: @LinkedInHelp
When contacting Billing and Payments, provide complete transaction details such as subscription type, transaction date, and receipt number or last four digits of card number for reference. Be prepared to provide proof of purchase if requested.
General Product Issues
For non-account and non-billing issues involving LinkedIn features, submit a customer service request directly from the LinkedIn Help Center. Select the relevant product and provide complete details and any troubleshooting you’ve attempted.
You can also ask general product support questions via Twitter to @LinkedInHelp. For a faster response, include your Twitter handle, describe the issue clearly with any screenshots or media, and monitor your Twitter DMs for a reply.
Job Application and Recruiting Issues
For problems related to job applications, the hiring process, Recruiter seats, or LinkedIn Talent products, contact Recruiter Support directly. Provide the job posting details like listing URL and company name. If your issue involves a current employer, give your company name as well.
Privacy and Legal Requests
To submit copyright or privacy requests to LinkedIn, use the legal request forms. Note that Twitter or messaging are not suitable channels for submitting confidential legal requests or notices.
Messaging LinkedIn Customer Service
All LinkedIn members have the option to message customer support within LinkedIn for 1-on-1 help.
How to Message LinkedIn
Messaging is done inside your LinkedIn account by clicking “Help” in the top toolbar and selecting “Contact Support”.
This will open a messaging window to submit your question. Expect a response within 24 hours in most cases. Sometimes faster depending on urgency.
Messaging is best for:
- Account issues
- Payment and billing questions
- Suspicious activity
- Reporting inappropriate content
- Advertisement problems
General questions like how to use Feed or build your network may be better answered through LinkedIn Help Center content vs 1-on-1 messaging.
Also read: How to See Jobs You Applied for on LinkedIn: A Step-by-Step Guide
Emailing LinkedIn Customer Support
Members and non-members can also email LinkedIn Customer service for assistance at:
Be sure to include detailed information on your issue and LinkedIn account specifics like:
- Full Name
- Email on file
- What solutions you’ve tried
An agent will respond to your email usually in under 24 hours for most common inquiries. More complex issues may have longer response times by email.
LinkedIn Customer Service Phone Number
For premium and paying members, LinkedIn provides priority phone support with agents to help resolve issues quickly.
However, LinkedIn does not offer phone support to unpaid members with free accounts. Only messaging and Help Center options.
But popular premium options like Recruiter Lite and Job Seeker do advertise “priority 24/7 phone support” as a key membership benefit for talent scouting and job hunting power users.
LinkedIn Support on Social Media
In addition to direct messaging and email, LinkedIn also provides customer service engagement on major social networks Twitter and Facebook.
Twitter Support from @LinkedInHelp
On Twitter, LinkedIn customers can Tweet questions, issues, and requests to @LinkedInHelp. The LinkedIn Help team monitors this Twitter handle closely and will respond to tweets needing help.
The most common types of help provided on Twitter by @LinkedInHelp includes:
- Log in and access issues
- Questions about new features
- Guidance on optimizing profile
- Troubleshooting problems
@LinkedInHelp aims to provide the first response to Tweeted inquiries within 1-2 hours. And resolution or escalation of issues within 24 hours. However more complex issues may require additional troubleshooting.
Check Twitter for updates or announcements during major LinkedIn outages as well. The @LinkedInHelp account shares updates on uptime status.
Also read: How to Hide Experience on LinkedIn: A Complete Guide
LinkedIn Customer Experience on Facebook
LinkedIn also provides an official presence on Facebook offering customer support at www.facebook.com/linkedin.
Post questions relating to:
- LinkedIn profile optimization
- Expanding your professional network
- Connecting with brands
- Finding jobs
And other topics to get helpful advice and support from LinkedIn’s social media team and followers.
The LinkedIn Facebook page also shares relevant news announcements and updates from LinkedIn.
LinkedIn Customer Service Phone Number
While LinkedIn does not offer direct live phone support in most regions, paid Recruiting and Sales Navigator customers can call the Premium support line:
United States: 855-655-5653
In select countries like India, members may contact LinkedIn via phone by requesting a callback from customer service. Send a direct message to @LinkedInHelp from your registered LinkedIn account asking for a phone assistance callback. Provide your full name, account email address, and contact number.
Response Times for Customer Service Requests
LinkedIn aims to respond to all Help Center submissions and direct messaging inquiries within 24-48 business hours. During high volume times, issues may take up to 3 business days to receive a first reply. LinkedIn Support is closed on major national holidays.
Accounts with LinkedIn Premium support can expect faster first replies within the hour for chat and phone requests, or 4 hours for email and web tickets.
For legal notices or privacy complaints, allow 7-10 business days for LinkedIn to formally confirm receipt via email due to the confidential nature of these requests. Assigning an investigator and making final determinations may take 30+ days depending on complexity. Submit the web forms through official channels only for the fastest handling.
Note: Business days are weekdays Monday to Friday. Linkedin Support does not operate over weekends.
Tips for Resolving LinkedIn Issues
Before contacting LinkedIn Customer Support, try these tips for troubleshooting common issues yourself:
- Reset your password if you cannot login to your account. Use current email and mobile numbers added to your account profile.
- Review all LinkedIn email notifications for any violations or items needing action. Click links to resolve.
- Check LinkedIn platform status at status.linkedin.com. Degraded performance could be affecting services.
- Clear cookies and site data from your web browser and LinkedIn’s mobile app. Then retest functionality.
- Perform security check for suspicious activity under account settings. Change compromised info immediately.
- Verify payment details like expired credit card for Premium billing issues. Update details through settings.
If you still cannot resolve your issue after trying these basic troubleshooting tips, reach out to the appropriate LinkedIn customer support channel for aid. Provide complete details of steps attempted without success when submitting your issues to expedite resolution.
Also read: How to Post on LinkedIn: The Ultimate 2024 Guide
Recent Changes to LinkedIn Policies
LinkedIn periodically updates its terms, policies, and limits to improve the member experience. Stay up-to-date on the latest guidelines for your account.
Higher LinkedIn Learning Video Limits
In September 2022, LinkedIn removed public viewing limits for LinkedIn Learning courses. Now LinkedIn members can consume an unlimited number of Learning videos instead of just 10 per month. This expands access to LinkedIn Learning content whether members have an active subscription or not.
However, only Premium subscribers retain unlimited offline viewing and course certificate completion capabilities after the 10 video monthly preview.
Increased Messaging Limits
Also in Fall 2022, LinkedIn increased the InMail and invitation message allotments for many account types. Free members now get 25 connection invitations every 12 months, up from 15 invites. Open Networkers receive 15 InMails per month instead of 5 previously.
Here is LinkedIn’s latest messaging send limits grid as of October 2022 for reference across account types:
| Account Type | InMail Allowance | Invitations Allowance |
|---|---|---|
| Basic (Free) | 0 | 25 per year |
| Open Networker | 15 per month | 30 per month |
| Business Plus | 25 per month | 100 per month |
| Sales Navigator Pro | 50 per month | 200 per month |
| Sales Navigator Team | 75 per month | 300 per month |
| Recruiter Lite | 75 per month | 350 per month |
| Recruiter Professional | 175 per month | 500 per month |
Table 1: LinkedIn Messaging Limits by Account Type as of October 2022
Review the latest InMail and invitation send allotments on LinkedIn’s policy site. Limits may be adjusted further in 2023.
Getting the Most From LinkedIn
With nearly all business professionals now maintaining a presence on LinkedIn, focus on building an authoritative brand that showcases your skills, experience, and unique value to your industry.
Complete Your Profile
Upload a professional headshot photo and customize your background header image for extra polish.
Craft an engaging profile headline that functions like a branded tagline for your niche. Add rich media to project credibility and influence.
Provide plenty of detailed achievements and recommendations to support all claims just like a robust resume.
Set your profile visibility to “All LinkedIn members” under settings for maximum exposure.
Grow Your Network Strategically
Prioritize connecting with key hiring managers, top producers, and well-networked peers who can open doors.
Personalize all connection requests with a short note on your common ground and intended value.
Promote colleagues by showing public support for their activity and sharing insightful content with your commentary. LinkedIn’s algorithm rewards genuine engagement.
Participate actively in relevant LinkedIn Groups and the news feed to raise your profile as a subject matter expert. Bring thoughtful analysis to build credibility through contributions over self-promotion.
Maximize LinkedIn Tools
Experiment with Company Pages, Showcase Pages, newsletters, targeted notifications, and LinkedIn’s full suite of product offerings. Each surface presents another touchpoint for showcasing your brand to stakeholders.
Install the LinkedIn mobile apps for both fast messaging and staying on top of notifications while on-the-go. Enable push notifications only for essential updates to avoid being overwhelmed.
Use Advanced Search to find key prospects and groups by location, company, title, field, skills, and more. Tap into LinkedIn’s unmatched professional data.
Leverage LinkedIn Elevate to share articles and writings that position your point of view. Let your content work passively to intrigue your network well beyond your direct connections.
The more fully optimized your LinkedIn presence, the more opportunities it can generate through organic discovery, referrals, warm introductions, and increasing your visibility as an industry leader over time through regular participation.
Also read: Why has LinkedIn become so expensive?
Conclusion
I hope this guide gives you increased clarity on how to best leverage LinkedIn’s customer service channels to resolve account issues. Maintaining your account access and ability to engage professionally on the platform should remain top priorities for every user.
Additionally, keep up-to-date on the latest allowances and restrictions governing your membership type and activities. Refer back to LinkedIn’s Help Center and policies site whenever changes occur or uncertainty strikes to ensure you operate within fair terms of use.
Most importantly, dedicate effort toward sculpting a stellar LinkedIn brand that operates like a magnet attracting the ideal connections, opportunities, and customer or career growth you desire by prominently displaying your special value-add. Think of your LinkedIn presence as a long-term investment into your infrastructure for sustained success.
Let me know if you have any other questions on optimizing your use of LinkedIn as the world’s premiere platform for business networking! I’m happy to provide more tips and best practices in follow-up.
